1. Introduction
This Privacy Policy explains how APPSTERA LLP (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when you visit and use our website http://www.coiniq.me (the “Website”) and any related services provided by CoinIQ.
We are committed to ensuring that your privacy is protected and that your personal data is handled in accordance with the United Kingdom General Data Protection Regulation (UK GDPR), the European Union General Data Protection Regulation (EU GDPR), the California Consumer Privacy Act (CCPA), and the California Online Privacy Protection Act (CalOPPA), where applicable.
By using our Website, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, please discontinue the use of our Website.
This Policy describes:
- The types of personal information we collect,
- How we use and protect that information,
- Your rights under applicable data protection laws, and
- How to contact us regarding your personal information.
2. Data Controller and Contact Information
The data controller responsible for the processing of your personal information on this Website is: APPSTERA LLP
Registered address: Stoney Works, 8 Stoney Lane, London, United Kingdom, SE19 3BD
Email: privacy@coiniq.me
Website: http://www.coiniq.me
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, you may contact us:
- by email at privacy@coiniq.me, or
- by visiting our Support page: http://www.coiniq.me/en/support
APPSTERA LLP acts as the data controller for all personal data collected through the CoinIQ website.
3. Information We Collect
We may collect and process the following categories of personal data from you when you visit or interact with our Website:
3.1. Information You Provide Voluntarily
When you contact us through our feedback or contact form, we collect:
- First name and last name
- Email address
- Message or comment that you voluntarily include in the form
This information is collected solely to respond to your inquiry or support request.
3.2. Automatically Collected Information
When you access or use our Website, certain information may be collected automatically through cookies and analytics tools, including:
- IP address
- Browser type and version
- Operating system and device type
- Referring URL and pages visited
- Date, time, and duration of visit
This data is collected in anonymized or aggregated form to analyze website traffic, performance, and security, and it cannot be used to directly identify you.
3.3. No Sensitive Data
We do not collect or process any special categories of personal data (such as race, religion, political opinions, health information, or biometric data).
3.4. No User Accounts or Payments
We do not offer user accounts, subscriptions, or payment systems on our Website, and therefore we do not collect financial or billing information.
4. Use of Personal Data
We use your personal information only for specific and legitimate purposes. In particular, we process personal data for the following reasons:
- To respond to inquiries: To communicate with you and respond to questions, comments, or requests submitted via the contact or feedback form on our Website.
- To improve our Website: To analyze user behavior and website performance using analytical tools such as Google Analytics, helping us enhance content, usability, and security.
- To ensure compliance with legal obligations: To comply with applicable laws, regulations, or legal requests, and to maintain the security and integrity of our systems.
- To protect our legitimate interests: To detect, prevent, or investigate possible violations of our Terms of Use or misuse of the Website. We will not use your personal data for marketing, advertising, remarketing, or any automated decision-making purposes.
5. Legal Basis for Processing (UK & EU GDPR)
Under the United Kingdom General Data Protection Regulation (UK GDPR) and the European Union General Data Protection Regulation (EU GDPR), we rely on the following legal bases to process your personal data:
- Consent (Article 6(1)(a) GDPR). We process your personal data when you have given your explicit consent — for example, when you voluntarily submit your name and email address through our contact form.
- Legitimate Interests (Article 6(1)(f) GDPR). We may process limited technical data (such as anonymized analytics) to maintain and improve the functionality, performance, and security of our Website. These activities are necessary for our legitimate business interests and do not override your fundamental rights and freedoms.
- Legal Obligations (Article 6(1)(c) GDPR). We may process or disclose your information when required to comply with a legal obligation, a court order, or regulatory requirement.
We do not process personal data for profiling, automated decision-making, or direct marketing purposes.
6. Retention of Data
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.
Specifically:
- Information submitted through the contact or feedback form (name, email, message) is retained only for the time required to process and respond to your inquiry.
- Analytical data collected through Google Analytics is retained in aggregated and anonymized form, typically for a period not exceeding 26 months, after which it is automatically deleted or anonymized.
- Backup copies and server logs containing incidental data may be retained for limited periods for security, troubleshooting, or audit purposes.
Once personal data is no longer needed for the purposes for which it was collected, it will be securely deleted, anonymized, or otherwise rendered unusable.
We take reasonable steps to ensure that data is not kept longer than necessary and that retention periods comply with our legal obligations and legitimate business needs.
7. Data Sharing and International Transfers
We do not sell, rent, or trade your personal data to any third parties.
We may share your personal data only in the following limited circumstances:
- Service Providers: We may engage third-party service providers to host the Website, provide analytics (such as Google Analytics), or maintain IT systems. Such providers act as data processors and are contractually bound to process personal data only on our instructions and in accordance with this Privacy Policy.
- Legal Requirements: We may disclose personal data if required by law, court order, or government regulation, or to protect the rights, property, or safety of our company, our users, or others.
- Corporate Changes: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, but only under strict confidentiality and data protection terms.
International Data Transfers
Since our servers and service providers may be located outside the United Kingdom or the European Economic Area (EEA), your data may be transferred to and processed in other countries.
Whenever we transfer personal data outside the UK or EEA, we ensure that:
- The receiving country has been recognized by the UK Government or the European Commission as providing an adequate level of data protection, or
- We use Standard Contractual Clauses (SCCs) or other approved safeguards to ensure that your personal data remains protected at a level equivalent to UK/EU GDPR standards.
8. Cookies and Analytics
Our Website uses cookies and similar technologies to ensure its proper functioning and to analyze traffic for the purpose of improving user experience.
8.1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help the site recognize your device and remember certain information about your preferences or previous actions.
8.2. Types of Cookies We Use
We use only essential and analytical cookies:
- Essential cookies – required for the operation and security of the Website; they cannot be disabled in our systems.
- Analytical cookies – used to collect aggregated and anonymized statistics about how visitors use the Website. These cookies do not identify individuals.
8.3. Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC.
Google Analytics uses cookies to collect information such as:
- your IP address, browser type, operating system, referring URLs, and pages visited.
The information generated by these cookies is transmitted to and stored by Google on servers that may be located in the United States or other countries.
Google processes this information on our behalf to evaluate website usage, compile statistical reports, and improve our Website.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at: https://tools.google.com/dlpage/gaoptout.
8.4. Managing Cookies
You can manage or disable cookies through your browser settings at any time.
Please note that disabling essential cookies may affect the proper functioning of the Website.
By continuing to use our Website, you consent to our use of cookies and analytics as described in this section.
9. User Rights (GDPR)
If you are located in the United Kingdom or the European Economic Area (EEA), you have the following rights regarding your personal data under the UK GDPR and EU GDPR:
- Right of Access – You have the right to request confirmation as to whether we process your personal data and, if so, obtain a copy of that data and related information.
- Right to Rectification – You have the right to request correction of inaccurate or incomplete personal data concerning you.
- Right to Erasure (“Right to Be Forgotten”) – You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected or if you withdraw consent.
- Right to Restriction of Processing – You may request that we restrict processing of your personal data under certain circumstances, for example, while verifying its accuracy or assessing legitimate interest grounds.
- Right to Data Portability – You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
- Right to Object – You may object to processing of your personal data where it is based on our legitimate interests.
- Right to Withdraw Consent – If we process your personal data based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.
- Right to Lodge a Complaint – You have the right to file a complaint with a data protection authority:
• In the United Kingdom: Information Commissioner’s Office (ICO) – https://ico.org.uk
• In the European Union: with your local supervisory authority.
We will respond to all legitimate requests within one month and will not charge a fee unless the request is manifestly unfounded or excessive.
10. California Residents’ Rights (CCPA / CalOPPA)
If you are a resident of the State of California (United States), certain rights may apply to you under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the California Online Privacy Protection Act (CalOPPA).
Although our business is based in the United Kingdom and does not specifically target California residents, we include this section for transparency and compliance purposes.
10.1. Rights under CCPA
California residents may have the following rights regarding their personal information:
- Right to Know – to request disclosure of the categories and specific pieces of personal information that we have collected about you.
- Right to Delete – to request that we delete personal information we have collected from you, subject to certain exceptions.
- Right to Non-Discrimination – we will not discriminate against you for exercising any of your privacy rights.
- Right to Correct – to request correction of inaccurate personal information that we maintain about you.
We do not sell, rent, or share personal information with third parties for monetary or other valuable consideration. Requests to exercise any of these rights may be submitted to privacy@coiniq.me.
10.2. “Do Not Track” Disclosure (CalOPPA)
Our Website does not respond to “Do Not Track” browser signals or similar mechanisms at this time. However, we respect your choice to manage cookies or tracking preferences through your browser settings.
11. Children’s Privacy
Our Website and services are not directed to children under the age of 13, and we do not knowingly collect any personal information from minors.
If you are under 13 years old, please do not provide any personal information through our Website or forms.
If we become aware that personal data has been collected from a child without verified parental consent, we will take immediate steps to delete such information from our systems.
Parents or guardians who believe that their child has provided personal information to us may contact us at privacy@coiniq.me, and we will promptly remove the data in question.
12. Security of Your Information
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.
These measures include, but are not limited to:
- Secure server configurations and data encryption (HTTPS/SSL)
- Restricted access to personal data based on the principle of least privilege
- Regular updates and monitoring of software and infrastructure
- Use of anonymization and pseudonymization where applicable
However, please note that no method of data transmission over the Internet or electronic storage is completely secure. While we strive to use commercially reasonable means to protect your personal data, we cannot guarantee its absolute security.
Users are responsible for ensuring the confidentiality of any communication sent to us and for maintaining the security of their devices and browsers when accessing our Website.
13. Links to Other Websites
Our Website may contain links to third-party websites or external services that are not operated or controlled by APPSTERA LLP.
We provide these links for convenience and informational purposes only. Once you leave our Website, we have no control over the privacy practices, content, or security of any third-party websites.
We strongly recommend that you review the privacy policies of any external sites you visit before providing any personal information.
APPSTERA LLP shall not be responsible or liable for any damages or losses arising from your use of third-party websites or their content.
14. Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time to reflect changes in our practices, technologies, or applicable legal requirements.
When we make material changes, we will:
- Update the “Last Updated” date at the bottom of this Policy, and
- Post the revised version on our Website at http://www.coiniq.me.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
Your continued use of the Website after any modification constitutes your acceptance of the updated terms.
15. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, you may contact us at:
APPSTERA LLP
Registered address: Stoney Works, 8 Stoney Lane, London, United Kingdom, SE19 3BD
Email: privacy@coiniq.me
Support page: http://www.coiniq.me/en/support
We will make every reasonable effort to respond promptly and address your concerns in accordance with applicable data protection laws.
Last updated: October 202